Consumer Tips

Reminder: Denver Fire Department Federal Credit Union will never never ask for your "Debit" or "Credit Card" number and/or pin via telephone, email or texting. Never respond to a request for this information. If you would like more information or wish to report that you have been a victim of a scam, please call 303.228.5300

Stay Protected

Fraudsters may send you an email that looks like it has come from Denver Fire Department Federal Credit Union. These emails ask you to go to a website through a link within the email. The website may also look like Denver Fire Department Federal Credit Union's website, and there you will be asked to provide your confidential information.

This is called "Phishing" or "Spoofing" and it is the most common type of online fraud. Fraudsters send these Phishing messages to a large list of random email addresses, hoping to reach a few members with the email. The Spoof websites are designed to steal personal and financial information.

It is very important to remember that Denver Fire Department Federal Credit Union will never asks for personal information through email or by phone.

Common Types of Phishing Scams: Educate Yourself and do not become a Victim of Identity Theft

Security Threat
These emails often threaten that your account has been "compromised," "locked," "frozen," etc., and that you need to take immediate action. Sometimes they take a more friendly tone and claim that you simply need to "update" information. The common trait is that they give you a link to follow to enter confidential information.

Security Update
Sometimes the fraudsters will take wording directly from our website that appears to be part of our online security improvements. However, just like other Phishing Scams, the email contains a link for you to follow to a spoof website. If you follow the link to the spoof website, you will be asked for confidential account information.

Survey
Sometimes an email claims that you will receive money for completing a survey. Like most other phishing emails, they ask you to follow a link to their spoof website. They even contain a full survey for you to complete. At the end, they claim to deposit funds into the account if you provide your account information or your card number.